we do have a return policy for the items ordered from the USA. For the UK items, we do not have any return policy or warranty claim policy. 

Return and Refund Policy

At ANY BRINGR we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 3 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return in your communication. Once you have received your RMA number, please securely package your item and ship it to:

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will

Shopper's Pickup

For shoppers who opt to pick up their items in person, the following guidelines apply:

1. Pickup Availability: Items available for shopper pickup will be clearly indicated during the checkout process.

2. Notification: Once your order is ready for pickup, you will receive a notification via email or SMS with detailed instructions on where and when to collect your items.

3. Identification: When picking up your items, please bring a valid form of identification (e.g., government-issued ID or driver's license) and your order confirmation email or number for verification purposes.

4. Proxy Pickup: If you are unable to pick up the items yourself and wish to authorize someone else to collect them on your behalf, please provide them with a copy of your order confirmation and a signed authorization letter.

5. Pickup Window: Please pick up your items within [number of days, 3 days] from the date of notification. Failure to do so may result in the cancellation of your order and applicable fees.

6. Inspection Upon Pickup: Upon receiving your items, please inspect them carefully to ensure they meet your expectations. If you notice any discrepancies or damages, please notify our staff immediately for assistance.

Home Delivery within Dhaka

For customers opting for home delivery within Dhaka, the following guidelines apply:

1. Delivery Area: We offer home delivery services within Dhaka city limits. Please ensure that your delivery address falls within our designated delivery area before placing your order.

2. Delivery Timeframe: Orders are typically processed and dispatched within 2-3 business Weeks from the date of purchase. Our delivery team will contact you to schedule a delivery time that is convenient for you.

3. Delivery Charges: Delivery charges may apply and will be clearly communicated to you during the checkout process. Please note that delivery charges are non-refundable unless otherwise stated.

4. Delivery Confirmation: Once your order has been successfully delivered to the provided address, you will receive a confirmation notification via email or SMS.

5. Inspection Upon Delivery: We encourage you to inspect your items upon delivery to ensure they are in good condition. If you notice any damages or discrepancies, please notify our delivery personnel immediately.

6. Returns and Refunds: Our standard return and refund policy applies to items delivered within Dhaka. Please refer to the "Returns and Refunds" section above for detailed instructions on initiating a return or refund.

7. Missed Deliveries: In the event that you are unavailable to receive your delivery at the scheduled time, our delivery team will make one additional attempt. If delivery is unsuccessful on the second attempt, additional charges may apply for re-delivery.

8. For courier deliveries
   For courier deliveries, our policy is slightly different. You will have a 72-hour window to notify us and another 72 hours to send it back to our pickup point. The shopper would need to cover the costs associated with the courier delivery of the item back to our pickup point. After we’ve received the item, we will investigate it and will provide an update on your connection page within a week. The investigation will take a maximum of 7 working days to conclude.

9. Post Investigation
   
   If the item is found damaged/faulty/not working/wrong model/wrong size or color purchased, then we will either repurchase the item or will provide a full refund depending on your preference. After the item arrives, we will provide free delivery to your address.
   
   If on the other hand, the item is not found faulty, then we will communicate with you. Then deliver the item as per its primary delivery method and the cost associated with the delivery will have to be covered by the shopper.

10. Warranty Policy

    Amazon Items:

    For items purchased from Amazon, the following warranty policy applies:

    1. Duration: We provide a warranty period of 7 days from the point of notification that the item has arrived. This warranty period is in addition to any warranties provided directly by Amazon.

    2. Amazon Warranty: Many items available on Amazon come with a manufacturer's warranty lasting up to 30 days from the point of purchase. Within this timeframe, any warranty claims should be directed to the seller through the Amazon platform.

    3. Claims Process: If you encounter any issues with an item purchased from Amazon within our 7-day warranty period, please notify us promptly. We will assist you in facilitating the warranty claim process with the seller and provide any necessary order details.

    Non-Amazon Items:

    For items purchased from sites other than Amazon, we regret to inform you that we are unable to provide warranties directly. However, we are committed to assisting you in claiming warranties directly from the seller. Please follow these guidelines:

    1. Direct Warranty Claims: If you wish to claim a warranty directly from the seller for items purchased from a site other than Amazon, please contact our customer service team for assistance. We will provide you with the necessary order details and support you in the warranty claim process.

    2. Seller Assistance: We are here to support you throughout the warranty claim process, including providing order information and facilitating communication with the seller.

    3. Limitations: Please note that the availability and terms of warranties may vary depending on the seller and the platform where the item was purchased. We encourage you to review the warranty terms provided by the seller before making a purchase.

        

       Damaged Items

       While we take every precaution to ensure that your items arrive in perfect condition, there may be instances beyond our control that result in damage during transit. These include handling by delivery carriers and luggage handling at airports, especially considering the considerable distance our travelers cover. Please review the following guidelines regarding damaged items:

       1. Inspection Upon Receipt: Upon receiving your order, we recommend inspecting the packaging and contents for any signs of damage. If you notice any damage to the packaging or items, please notify the delivery personnel immediately and document the damage with photographs if possible.

       2. Contact Us: If your items arrive damaged, please contact our customer service team within 72 hours of receiving your order. Provide details of the damage along with photographs as evidence, if available. We will initiate an investigation and assist you in resolving the issue promptly.

       3. Claims Process: Depending on the extent of the damage, we may request that you return the item to us for further assessment. Our team will work closely with you to facilitate the claims process and provide any necessary support.

       4. Resolution: Upon confirming the damage and completing the necessary investigation, we will offer a suitable resolution, which may include a refund, replacement, or repair of the damaged item. Our goal is to ensure your satisfaction and resolve the issue in a timely manner.

       Please note that any claims for damaged items must be reported within the specified timeframe to be eligible for resolution.

       * Missing Items

       While we strive to ensure timely delivery of all orders, there may be rare instances where items go missing due to circumstances beyond our control, such as shipment delays from the seller's end or luggage lost at the airport. In such cases, we offer the following options:

       1. Refund: If an item goes missing during transit, you have the option to receive a refund for the missing item. We will initiate the refund process promptly upon confirmation of the missing item.

       2. Re-purchase and Resend: Alternatively, you may choose to have the missing item re-purchased and sent to our next available traveler for delivery. This option may result in a slight delay in receiving the item but ensures that you receive the product as originally intended.

       Please note that missing item claims must be reported to our customer service team within 2 days of the expected delivery date. We will work diligently to resolve the issue and provide you with the best possible solution.

       Thank you for the clarification! If you need any further assistance or have any other questions, feel free to ask. Happy AnyBringr to you too!